Legal
Privacy Policy
Last updated 1 August 2026.
Who we are
Craftnor is a web design and development agency registered in England and Wales. For any question about how we handle your data, email hello@craftnor.com and a person will reply within one business day.
What we collect
When you submit the contact form or request a free website audit, we collect the details you enter: name, email address, company, website URL, business type and your message. We also collect standard, aggregated analytics about how the site is used.
Why we collect it
To reply to your enquiry, to prepare and send your website audit, and to improve this website. We do not sell your details, we do not share them with third parties for marketing, and we do not add you to a mailing list without you asking.
How long we keep it
Enquiry and audit data is kept for 24 months from your last contact with us, then deleted. Project records for clients are kept for six years to meet UK accounting requirements.
Your rights
Under UK GDPR you can ask for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Email hello@craftnor.com and we will action it within 30 days. You can also complain to the Information Commissioner's Office.
Cookies
We use a small number of first-party analytics cookies to understand which pages are working. No advertising or cross-site tracking cookies are set on this website.